Information about our organisation and website

Thank you for visiting the PensionLine website. BP Pensions Limited is the owner of this website. The address is BP Pensions Limited, Chertsey Road, Sunbury-on-Thames, Middlesex, TW16 7LN, United Kingdom (CRN: 01337112).

We take your privacy seriously and want you to understand how we handle your personal data within PensionLine. This privacy statement explains how we do this.

The trustee of the BP Pension Fund, BP Pension Trustees Limited, has its own data privacy notice. This details the personal data that the trustee processes about members of the BP Pension Fund.

The PensionLine website is hosted by an approved BP third-party supplier, Procentia. The address is Procentia, 11 The Spinney, Bradley Stoke, Bristol, BS32 8ES (CRN: 04265102).

When we collect your personal data

We will use your PensionLine registration details to provide you with access to information and services relating to your BP pension benefits, including allowing you to make pension calculations. If you complete an online form, please read the separate privacy notice on that form. This provides details about the processing of that personal data.

We will process your personal data based either on a legitimate interest to administer and pay pension benefits to you or your beneficiaries, or to the extent that is necessary to comply with legal obligations (e.g. trust law).

We also collect personal data from ‘cookies’. We explain more about these below.

How long do we keep your information?

To meet the requirements of UK tax and pensions law, we must keep certain personal data for a minimum of 6 years. Such personal data includes details about the date a member joined the Fund; their name and address, and details of benefits paid. However, given the long-term nature of pension schemes it may be necessary to keep your information for longer than this.


In accordance with applicable BP policies, we take appropriate security measures to prevent unauthorized access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss of your personal data.

Who do we share your personal data with and where does it go?

Access to your information is limited to individuals employed by BP and approved third-party service providers who administer pension benefits and maintain the website.

Any third-party provider we appoint must act in accordance with our written instructions when processing your personal data. It must also protect your personal data in line with the contractually required security measures.

We reserve the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on BP. In the event that BP is subject to a takeover, divestment or acquisition, we may disclose your personal data to the new owner of the business.

Site traffic information and cookies

Servers located within BP and hosted by third-party service providers (which may be located outside the EEA) automatically log data about your visit to this website based on your IP address. BP uses this information to see where the website is being used in the world to ensure seamless coverage.

To delete or stop cookies being placed on your computer, you should refer to the help menu on your internet browser. Blocking cookies may reduce the functionality of some websites or prevent access to them depending on your chosen browser options. Cookies can be ‘session cookies’, which are deleted when you close your browser, or ‘persistent cookies’, which remain on your computer for a longer period of time.

By visiting the PensionLine website, you are agreeing to our use of cookies for these purposes.

Visit for more information about cookies.

The PensionLine website uses cookies which:

The information these cookies collect is not used to identify who you are, send you targeted advertising or remember where you’ve been on the internet.


Your rights, complaints and how to contact us

Based on the personal data which BP Pensions Limited collects and processes about you, you are entitled to:

If you have any questions or concerns about this privacy statement or the handling of your personal data, please contact us.


You also have the right to raise a concern with the Information Commissioner’s Office.

Third-party websites we link to

Our website contains links to third-party sites. This privacy statement does not apply to those third-party sites.

We recommend that you read the privacy statements of any other sites that you visit. We cannot accept responsibility for the privacy practices of these sites which may be different from ours.

Changes to this privacy statement

We review this privacy statement regularly and may modify it from time to time. We recommend that you revisit it on occasion to see the latest version.

This privacy statement was last updated in May 2018.