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Coronavirus
Sunbury Pensions Administration Update

As a safeguard against the risks of the coronavirus pandemic, the BP pensions administration team will now be working from home. The administration office in Sunbury is closed until further notice.

Please be assured that this does not affect your pension and if you are currently receiving one, we will continue paying it to you as normal. We have very limited access to the post and printing, therefore please contact us before posting any important documents as there will be a delay in returning them to you.

Before contacting us with a query, please check if our FAQs answers your question.

You can submit queries securely by logging on to Pensionline or by email to pensions@bp.com – confirming you are happy for us to send a response by email using document security encryption.

You can still phone us on 0345 602 1063 if you have an urgent query, but please note that we are expecting high call volumes and our backup phone system is more limited than our usual one.

We can discuss the best way to help with your queries during this time, but as always to protect your personal data, we cannot disclose any personal information over the phone. We will look to send information securely by email if we have a verified email address for you. A verified email address is one which has been communicated to us after logging into Pensionline or sent to us with your signature.

Meanwhile please bear with us while we respond to this worldwide crisis. You can find details of BP’s response to the pandemic here.

Finally, despite the pandemic and recent investment market movements, the financial health of the Fund remains strong. At time of writing, the current estimated ‘funding level’ (the Fund’s assets as a percentage of its liabilities) remains at 105%.

 

Updated 7 April 2020

Be aware of pension scammers


The current situation with COVID-19 has sparked an increase in fraudulent activity, with pension scammers using the crisis to take advantage of people’s concerns and fears. If you are approached about or are considering transferring your pension benefits, please exercise extreme caution. You can find more information on how to identify potential pension scams here. The Financial Conduct Authority’s ScamSmart website includes general help around protecting yourself from potential scams, and specific guidance relating to COVID-19.

Updating Personal details and contacting us

If you are having problems logging into the website or you have a question, you can contact the BP UK pensions and benefits team.


If you simply want to update some of your personal details, you can do this on PensionLine without having to write to us. If you are logged into PensionLine, follow these links to: 

If you still need to contact us, you can do so by the following methods. Please have your employee number or pension membership number to hand to help us quickly find your details.

 

Email pensions@bp.com or use our contact form
Phone 0345 602 1063
If calling from outside UK +44 1932 767 730

If you would like to write to the team, please send your letter to:

BP UK Pensions and Benefits
Building C
Chertsey Road
Sunbury
Middlesex
TW16 7LN