Email
pensions@bp.com or use our contact form below
Telephone
0345 602 1063
+44 1932 767 730 (from overseas)
BP Pension Fund
Pensions Administration Team
Chertsey Road
Sunbury
Middlesex
TW16 7LN

Securely logging onto PensionLine is the quickest and easiest way for you to make sure the details we hold about you are correct.

For example, you can tell us if you change your bank account, phone number or email address, move house, or if you want to update your expression of wishes.

If you’ve not yet registered for PensionLine, you can register here.

Complaints

From time-to-time things can go wrong. If that happens, we aim to resolve your complaint in a fair and timely way.

If you have a complaint about any aspect of the BP Pension Fund (the Fund) please contact us as soon as possible and we will try to resolve the issue quickly and informally.

If we are unable to resolve the issue informally, you have the right to make a formal complaint.

There are two different complaints procedures depending on what your complaint is about:

Complaints about how the Fund is run

These are complaints about how the Fund is run or administered. They are complaints against the Trustee. For example:

  • How benefits have been calculated.
  • How the Fund’s rules have been interpreted.
  • Administration delays and errors.
  • Decisions where the Trustee has used discretion.

Complaints about how the Fund processes personal data

These are data protection complaints. They are about how the Fund processes personal data. For example:

  • How personal data is collected, used, stored and shared.
  • Data accuracy.
  • Data breaches.
  • How we respond to subject access requests and other data rights.

You can find details on both these ways of complaining is our Guide to making a complaint.

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