From time-to-time things can go wrong and if that happens, we aim to resolve your complaint in a fair and timely way.
If you have a complaint or dispute about any aspect of the BP Pension Fund (the Fund) please contact us as soon as possible and the Fund’s administration team will try to resolve the issue quickly and informally on behalf of the Fund’s Trustee (the Trustee).
Wherever a complaint cannot be resolved informally the Trustee has set up a formal Internal Dispute Resolution Procedure (IDRP). This procedure can only be used if the complaint involves the Trustee. It cannot be used if the complaint is against non-Trustee parties; e.g. bp or a third party service provider.